Hospitality Solutions

Revenue management a reality for limited service hotels

Infor — 2013-02-01T10:13:00-05:00

According to the findings of a recent Hotel Compete survey of over 32,000 US hotels, “the revenue management and pricing activity in all hotels in the US market is restricted to only half of all stay nights.” And it is even more difficult for limited service hotels to revenue-manage because team members don’t have the time or dedicated resources for it. To help limited-service hotel chains effectively revenue-manage on a daily basis, Infor EasyRMS has launched its revolutionary Cluster Revenue Management System - Ez-LITE, and it’s already proving its efficiency in two hotel chains. We wanted to bring a full...

Mobilizing the Hotel Enterprise for Advanced Guest Service: Mobile Enablement Beyond the Front Desk

Infor — 2012-08-23T09:42:45-04:00

Guest post by Mukund Mohan, Hospitality Industry Strategist, Infor To enhance guest satisfaction, many of the top chains are building a B2C (business-to-consumer) mobile strategy by making all or most of their internal applications available on a mobile platform. We all know what mobility is and some of its obvious benefits. In fact, most of you probably use mobile solutions in your personal life. What may or may not surprise you, though, is that mobility is outpacing the internet adoption rate of the 90s. The hospitality industry is embracing mobile technology more quickly than almost any other industry. Hotels are...

Sustainable Strategies in Hospitality

Infor — 2012-08-17T08:02:10-04:00

Sustainability is defined as the ability “to meet the needs of the present, without compromising the ability of future generations to meet their needs.” 1 For the hospitality industry, managing the infrastructure of buildings, facilities, and equipment is critical to the operational success of the hotel. At the same time, the hotel must comply with strict quality and safety guidelines, along with the many service-level standards to meet the needs of their most valuable assets—their guests. Hotels focus on top-line growth for revenue management, distribution strategies, and creating profitability via customer loyalty. Sustainability, on the other hand, is intrinsically difficult...

The Face Behind the Solutions: An Interview with Mike Spencer, Director, Infor HMS Global Deployment

Infor — 2012-08-17T07:47:00-04:00

Mike Spencer, Director, Infor HMS Global Deployment Extensive preparation, planning, and collaboration go into the deployment of Infor HMS. It’s no surprise that Director of HMS global deployment Mike Spencer brings his passionate perseverance to everything he does. Why deployment? After attending Northern Arizona University’s Hospitality bachelors program, I began working directly within operations of hotels. As I progressed down that career path, I realized my true passion was providing solutions to meet hotel needs; so I made the switch to the other end of the spectrum—to deployment and training. I enjoy interacting with our customers, gaining an understanding of...

Infor Xtreme for Support

Infor — 2012-08-17T07:35:43-04:00

Guest post by Doug Koontz, Director, Support Hospitality Solutions Do you want a speedy resolution to support incidents? Learn more about Infor Xtreme Support. Specialized industry experts with long tenure provide deep industry knowledge. Personalized support with customer self-service web portal; Customers can access incidents online with wizards that support quick data entry and provide access to an extensive knowledgebase. Social collaboration with access to community forums enables customers to review common support issues/resolutions. ION Support Assistant provides proactive alerts for faster and better resolution to common issues. Visit Infor Xtreme Support or Infor Consulting Services on infor.com for more...

Everyone’s Happy from Customers to Revenue Managers

Valerie Hayden — 2012-06-14T11:50:05-04:00

Guest post by Stewart Applbaum, Senior Vice President and General Manager Infor Hospitality Group One of the key challenges that many hospitality and gaming organizations face is maximizing customer satisfaction AND profitability through revenue management. “How do I offer my guests the best price and ensure customer satisfaction, but still be profitable?” can be heard in nearly every boardroom. You can look at a number of options to help you reach that goal from asset management to tightening of the budgeting and forecasting procedures. But unless you have a system in place to bring together critical functionality and visibility across...